Shared inbox
The business team can consult the conversation and pick it up when a person needs to answer.
- Conversation history
- Team view
- Human response
AFORO CONNECT
Your team and assistant in the same conversation.
Handle questions from a shared inbox. The assistant can help answer, while your team keeps the context and steps in when needed.
Please note that Aforo works in Spanish: the dashboard, your booking page and the messages your customers receive.Aforo Conversation · example
A question about a class
Shared inbox
AI assistant
Human handover
01Customer asks about a class
02Assistant helps with the answer
03Team continues with the context
The context stays with the team.
The assistant and the people handling an enquiry work from the same thread rather than asking the customer to repeat themselves.
Assistant support
The AI assistant can help with common questions within the conversation; the team remains able to intervene.
- Common questions
- Assistant reply
- Team handover
Use it on its own or with Aforo
Use Connect to handle customer enquiries with your team and an assistant. Add it to Aforo if you also manage services and bookings. Automatic availability checks from Connect are planned, not yet available.
- Customer enquiries
- Services and bookings in Aforo
- Availability checks planned
HOW AN ENQUIRY MOVES
From the first question to a human answer.
A message reaches the inbox, the assistant can help and a person can continue with the same context.
Check current and planned connections- 01The customer sends a question.
- 02The assistant helps answer within the conversation.
- 03A team member takes over when needed.
About Aforo Connect.
Does Connect replace my team?
No. The assistant helps with common questions, and your team can read the thread and continue the conversation.
Are WhatsApp and Gmail connected already?
Those channel connections are planned. We will confirm availability before setting up customer support for your business.
Does Connect automatically read Aforo availability?
Not yet. Automatic consultation of services and available places from Connect is planned.
Still have a question?
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